Terms of Service

By signing up for and/or purchasing any services, each client ("Client," "you") agrees to the following terms and conditions.

General Service Disclaimer

Fetch N Clean and its employees agree to provide all purchased services in a professional, reliable, and trustworthy manner. In consideration of these services, and as an express condition thereof, the Client agrees to hold harmless and expressly waives all claims against Fetch N Clean or its employees unless arising from gross negligence on the part of Fetch N Clean staff or management.

Scope of Service & Yard Conditions

We remove only pet waste that is visible to the best of our ability.

Service results may be negatively impacted by:

• Tall or unmaintained grass
• Overgrown weeds, bushes, or landscaping
• Excessive leaves or debris
• Mulch, tanbark, or rock-covered areas

Clients are responsible for maintaining their yard so waste is reasonably visible. We will:

• Remove waste visible on top of leaves, mulch, or tanbark
• Not dig through piles of leaves, mulch, or tanbark
• Attempt removal on rock surfaces but cannot guarantee full removal due to waste breakdown

If yard conditions prevent proper servicing, the visit will still be charged at the regular rate.

Decks & Trampolines

• We service only areas within arm's reach using our tools
• We do not service under decks lower than 6 feet
• We do not service under trampolines

For trampoline servicing, the Client must move the trampoline prior to service. Missed areas should be reported so they can be corrected on future visits.

1. Staff Safety & Pets

Dogs are territorial by nature. Even friendly pets may react unpredictably to strangers.

• Dogs must be secured indoors if there is any concern for aggression, anxiety, or overexcitement
• We will not enter yards with pets showing agitation or aggression
• We reserve the right to exit immediately if an unsafe situation occurs

If an attack occurs through no fault of Fetch N Clean:

• The Client must provide current vaccination records immediately
• The Client is responsible for all medical expenses
• We may notify animal control or authorities as required by law

Please inform us in advance if you own an aggressive, anxious, or dominant pet.

2. Payments

• A valid credit or debit card is required for all services
• Cards are charged after service completion on the scheduled service day
• One-time services require a card to hold the job

Accepted Payments: Major credit/debit cards

Not Accepted: Cash, checks, or payment apps

3. Service Times

• Time-specific appointments are not offered
• Services are completed on the scheduled service day
• Service hours are sunup to sundown
• We work rain or shine unless conditions are unsafe

If service must be paused, affected clients will be notified.

4. Service Days & Routing

Service days are determined by address and established routes. From time to time, service days may change. Prior notice will be provided whenever possible.

5. Holidays & Weather Cancellations

We do not service on:

• New Year's Day
• Easter
• Memorial Day
• Independence Day
• Labor Day
• Thanksgiving Day and the following Friday
• Christmas Week

If service falls on a holiday or weather cancellation:

• Weekly or bi-weekly clients will be charged their normal rate
• Monthly services will be rescheduled for the following week

6. Cancellations, Pauses & Restarts

• Services may be paused for up to 30 days
• After 30 days, accounts become inactive and must re-enroll
• Restarted services are subject to current pricing
• Any grandfathered rate is forfeited upon cancellation or inactivity

Cancellations must be submitted in writing via email or the client portal.

7. Refunds

Refunds are not issued unless due to an error on our part. Any approved refunds will be issued minus processing fees and prorated services, if applicable.

8. Satisfaction Guarantee

Revisit requests must be made within 24 hours of service completion. Requests made after 24 hours will not qualify for free revisits.

9. Late Payments

• Payment reminders are sent if payment is not received within 48 hours
• A second attempt will be made 6 days after service
• After 6 days, a late fee will be applied
• After 30 days, legal action may be taken and future services must be prepaid

Initial Cleanups

Initial cleanup quotes are estimates only and subject to change based on yard conditions and number of pets. Deposits apply only to initial cleanups.

Waste Disposal

If trash bins are inaccessible, waste will be removed and disposed of by Fetch N Clean at the current per-visit disposal rate.

Gain or Loss of Pets

Clients must report any pet changes within 7 days. Unreported changes may result in rate adjustments or termination.

Keys

Clients are responsible for retrieving any provided keys after service termination. Fetch N Clean is not responsible for unclaimed keys.

Gift Credits

Gift cards are not accepted. Account credits may be issued upon request.

Referrals

Refer a friend and receive one free service after the referral completes and pays for their service. The referrer must be an active recurring client.

Marketing Permission

Clients grant permission for Fetch N Clean to use service photos for marketing unless otherwise agreed in writing.

Cancellations & Service Charges

• 24-hour notice is required for residential cancellations
• Commercial clients require 30-day written notice
• Same-day cancellations or inaccessible yards incur a $15 service fee
• If no waste is found or service cannot be completed, the full service fee applies

Free Initial Cleanup Promotion

Clients must commit to a minimum of three (3) months of recurring service. Early cancellation results in billing the standard initial cleanup fee.

Policy Changes

This policy is subject to change at any time. Clients are responsible for staying up to date with current terms.